Shipping Policy

  1. SHIPPING AREASWe currently ship to all areas in South Africa via [Courier Name, e.g. RAM, The Courier Guy, Aramex].
    International shipping: [Not available / Contact us for a quote].
  2. PROCESSING TIME. All orders are processed within 1-2 business days after payment is confirmed.
    Orders placed on weekends or public holidays will be processed on the next business day.
  3. DELIVERY TIME. Other Areas: 7-15 business days Remote/Rural Areas: 10-30 business days Delivery times are estimates and not guaranteed. Delays may occur due to load shedding, weather, or courier backlogs.
  4. SHIPPING COSTS. Shipping cost is calculated at checkout based on your location and order weight. Free Shipping: On all orders over R1400
    Standard Shipping: R for orders under R1400
  5. . TRACKING YOUR ORDER. Once your order ships, you’ll receive a tracking number via SMS/Email.
    You can track your parcel here: [insert tracking link]
  6. DELIVERY & SIGNATUREA signature may be required on delivery. Please ensure someone is available to receive the parcel. If delivery fails, the courier will attempt redelivery or leave a card. Parcels not collected within 7 days will be returned to us.
  7. DAMAGED OR LOST PARCELS Damaged: Please take photos of the damaged box/product and contact us within 48 hours of delivery at [your email/WhatsApp].Lost: If your tracking shows no movement for 7+ business days, contact us and we’ll open a claim with the courier. We are not responsible for delays caused by incorrect address details provided by the customer.
  8. ADDRESS CHANGES If you need to change your delivery address, email us within 24 hours of placing your order. We cannot guarantee changes after the parcel has been dispatched.